ExploreX, a Bengaluru-based startup founded in 2020 by Mainak Sarkar and Pritam Khan, is on a mission to transform the restaurant industry with its innovative restaurant management solution, BRIDGE.
The company’s vision is to streamline restaurant operations and improve the overall dining experience for all stakeholders, from owners to customers.
Solving the Industry’s Pain Points
The restaurant industry has long struggled with inefficiencies in managing orders, inventory, payments, and customer interactions.
Many establishments continue to rely on outdated systems that result in slow service, poor customer experience, and high operational costs.
ExploreX aims to address these challenges by providing a comprehensive, full-stack Operating System (OS) for restaurants that integrates various functions such as digital menus, automated ordering, inventory management, and payments into one platform.
The BRIDGE OS is designed to help restaurant owners increase profitability, improve staff productivity, and enhance guest satisfaction.
One of the biggest challenges faced by restaurant managers is handling the influx of orders during peak hours.
BRIDGE addresses this by offering real-time queue and table management, allowing restaurants to optimize seating arrangements and provide faster service.
Additionally, its integrated point-of-sale (POS) system simplifies billing and payment processing, saving businesses valuable time and reducing errors.
Empowering Stakeholders
ExploreX’s platform is built to empower all stakeholders involved in the restaurant business.
For restaurant owners and stakeholders, the BRIDGE OS offers real-time data and analytics, enabling them to make data-driven decisions to optimize operations.
Features like dynamic pricing, automatic payment settlement, and inventory management help restaurant owners reduce operational costs while boosting profitability.
By integrating these elements into one platform, ExploreX saves owners significant time and money, allowing them to focus on growing their business rather than managing complex tasks.
For restaurant managers and staff, BRIDGE improves overall efficiency and productivity by automating routine processes like order processing and inventory tracking.
This reduction in manual labor allows the staff to focus on providing high-quality customer service.
Additionally, the system simplifies reconciliation and the day-end process, making administrative work faster and less error-prone.
With these improvements, staff can handle a larger volume of customers, contributing to a smoother and more efficient restaurant operation.
For customers, ExploreX provides a seamless and engaging dining experience. The digital menu and web-based ordering system allow customers to place orders at their convenience, reducing wait times and increasing order accuracy.
With real-time updates and the ability to customize their orders, customers enjoy a more personalized and efficient service.
The built-in loyalty programs and re-engagement tools also help restaurants build stronger relationships with their guests by offering personalized campaigns, rewards, and incentives, ensuring a high level of customer retention.
Achievements and Growth
Since its inception, ExploreX has made remarkable progress, with its solutions now revolutionizing the operations of hundreds of restaurants.
The impact of the BRIDGE OS has been quantifiable in several areas. Table turnaround times have decreased by up to 40%, thanks to the platform’s automated processes and real-time table management.
This efficiency allows restaurants to serve more customers in a shorter amount of time, significantly improving overall operational capacity.
BRIDGE has also contributed to a 30% growth in the average ticket size per table. By providing customers with a smooth and intuitive ordering experience, restaurants have seen an increase in the number of items ordered per table, boosting overall revenue.
Additionally, the speed and accuracy of order processing have resulted in a 25% improvement in guest satisfaction. Faster service and reduced waiting times contribute to a more enjoyable dining experience, leading to higher customer retention and positive reviews.
The system has also driven a twofold increase in staff productivity. By automating routine tasks, staff can focus on upselling, customer engagement, and providing a higher level of service.
This increase in staff efficiency not only boosts morale but also contributes to a more profitable and well-run restaurant operation.
A Vision for the Future
ExploreX is driven by a passion to make a lasting impact on the restaurant industry. The company aims to democratize technology and make advanced tools accessible to restaurants of all sizes.
By simplifying complex operations, ExploreX empowers restaurant owners to focus on delivering a great experience for their customers.
Their vision is to create a future where restaurant operations are efficient, scalable, and adaptable to the ever-changing needs of the hospitality industry.
ExploreX’s efforts have not gone unnoticed. The company has received several prestigious awards, including Best Ecosystem Solution in the Restaurant Industry, Best SAAS Ecosystem for Restaurants, and Emerging Company of the Year 2022.
Additionally, it was recognized as one of the Best Startups to Work for in 2022, highlighting the positive work culture and rapid growth within the company.
These accolades speak to the company’s commitment to innovation, customer satisfaction, and its dedication to reshaping the future of the restaurant industry.
By placing experience at the forefront of everything they do, ExploreX is setting the stage for a future where the restaurant industry operates more smoothly and profitably.
With its innovative solutions and commitment to excellence, ExploreX is poised to continue its journey of revolutionizing the restaurant industry, helping businesses grow, and enhance the dining experience for all.
